This policy explains when Dubsea LLC ("Dubsea") gives refunds. It's part of our Terms of Service for advertising, our Shipping and Returns Policy for merchandise, and our Dubsea Jamboree Ticket Terms. Please read it before you buy.
Advertising, promotions, and partnerships
All payments are made upfront and are final, except in the situations listed under "When you can get a refund" below.
No refunds are given:
- After your content is published
- If you don't send all materials and approve your content at least 7 days before your publish date, and your order closes
- If no publish date is set within 30 days after purchase because you didn't respond, and your order closes
- If content comes down after its guaranteed live period, which is 24 hours unless your order says otherwise
- If content is removed because of your materials, your claims, or a rule violation
- For a change of mind
- Based on results such as reach, views, engagement, sales, or growth, which Dubsea never guarantees
Rescheduling: you can reschedule an order once, by written request at least 7 days before your publish date.
Cancellation: orders can't be canceled for a refund after payment.
Recurring packages: cancel anytime before your next renewal date to stop future charges. The current period isn't refunded.
When you can get a refund
You may request a refund, or an extension or new publish date instead, if:
- Dubsea declines your content and you can't provide acceptable content
- Dubsea can't publish by your agreed publish date for reasons not caused by you
- Your content comes down during its guaranteed live period for reasons not caused by you, and Dubsea can't republish it
Refunds cover the amount paid for the affected deliverable; for bundles, only the deliverables not provided. Approved refunds are processed within 7 to 14 days to your original payment method, and your bank may take additional time to post them.
Merchandise
- All sales are final. Merch can't be returned, exchanged, canceled, or changed once your order is placed.
- If your order hasn't shipped within 30 days, you can cancel it for a full refund.
- If an item arrives damaged, defective, or wrong, or the carrier confirms it was lost in transit, email us within 7 days of delivery or of the carrier's confirmation. Include your order number and photos. We'll send a replacement, or refund the item if we can't replace it.
See our Shipping and Returns Policy for details.
Dubsea Jamboree tickets
- All ticket sales are final: no refunds for a change of plans, not attending, weather, lineup changes, late arrival, or removal for breaking the rules.
- If the Event is canceled and not rescheduled, we refund everything you paid, including fees, within 30 days. You don't need to ask.
- If the Event is postponed, your ticket is valid for the new date, or you can request a refund within 30 days of the announcement.
- Duplicate or mistaken charges are refunded. Any other refund is at Dubsea's discretion and processed manually.
See the Dubsea Jamboree Ticket Terms for details.
Ticket fees
Ticket prices include a service fee. Fees are refunded only when an event is canceled, or postponed and you request a refund within 30 days of the announcement, or for a duplicate or mistaken charge.
Jamboree vendor booths and sponsorships
- Booth fees and sponsorships are paid in full upfront and are non-refundable if you cancel, don't show up, or miss a deadline.
- If Dubsea declines your vendor application after you pay, we refund it in full.
- If the event is canceled and not rescheduled, we refund booth fees in full and refund sponsorships for any deliverables not yet provided.
- If the event is postponed, your booth or sponsorship moves to the new date, or you can request a refund within 30 days of the announcement for anything not yet provided.
See the Dubsea Jamboree Vendor Terms and Sponsorship Terms.
Purchases at Jamboree events
Merchandise and other items bought from Dubsea at the event are final sales. Damaged or defective merchandise is exchanged at the merch booth, or by email within 7 days of the event with your receipt. Purchases from independent vendors follow that vendor's own policy.
Tips
Tips are voluntary and non-refundable. If you were charged twice or tipped the wrong amount by mistake, email us within 30 days and we'll refund the error. See our Tips and Support Terms.
How to request a refund
Email info@dubsea.com with your order number and the reason for your request. We'll review it and reply by email.
Chargebacks
Please contact us before disputing a charge with your bank; most issues are fixed faster directly. If you dispute a charge for an order that was delivered or closed under our terms, we'll share the order records with your bank.
Your legal rights
Some countries and states give consumers rights that can't be waived by contract. Nothing in this policy limits those rights.
Contact us
Dubsea LLC