This policy covers Dubsea merchandise sold through Dubsea Shop on dubsea.com by Dubsea LLC ("Dubsea"). By placing an order, you agree to it.
All sales are final
Merch can't be returned, exchanged, canceled, or changed once your order is placed. This includes ordering the wrong size, color, or item, so please check the size chart and your cart before you pay. The only exceptions are listed under "Exceptions" below.
Processing
- Some items are made to order (print-on-demand) and others ship from our inventory, so processing times vary by item.
- We ship every order within 30 days of purchase, unless the product page states a different time.
- If we can't ship on time, we'll email you. You can then cancel for a full refund or agree to wait.
Shipping
- We ship worldwide. Shipping costs and estimated delivery times are shown at checkout.
- You'll get a tracking number by email when your order ships.
- Orders with several items may arrive in more than one package.
- Delivery estimates aren't guaranteed. Carriers, customs, weather, and holidays can cause delays.
Address accuracy
Check your shipping address before you pay, because orders can't be changed after they're placed. If a package is returned because the address was wrong or incomplete, or because it went unclaimed, we can reship it at your cost. These orders aren't refunded.
International orders
- You're responsible for customs duties, import taxes, and fees charged by your country. They aren't included in our prices or shipping costs.
- Packages refused or returned because duties or fees weren't paid aren't refunded. We can reship them at your cost.
- You're responsible for knowing whether an item can be imported into your country.
Exceptions
- Not shipped within 30 days (or the time stated on the product page): you can cancel for a full refund.
- Damaged, defective, or wrong item: email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement at no cost, or refund the item if we can't replace it. Don't send the item back unless we ask.
- Lost in transit: if the carrier confirms your package was lost before delivery, email us within 7 days of that confirmation and we'll send a replacement.
- Marked as delivered: Dubsea isn't responsible for packages marked delivered that are later lost or stolen. Contact the carrier first, and we'll help where we can.
Print-on-demand colors and print placement may vary slightly from product photos. Small variations aren't defects.
Refund timing
Approved refunds go to your original payment method within 7 to 14 days. Your bank may take additional time to post them.
Your legal rights
Some countries and states give consumers rights that can't be waived by contract, such as rights for faulty goods. Nothing in this policy limits those rights.
Contact us
Dubsea LLC